Welcome to Chella’s Fudge Jars! These Terms & Conditions (“Terms”) outline how you can engage with our website, products, and services. By placing an order or using our website, you agree to these Terms, so please read them carefully.

1. Who We Are

Chella’s Fudge Jars (“we,” “us,” or “our”) is a homemade fudge business based in Welkom, Free State. We create and sell delicious, handcrafted fudge jars with love and care.

2. Using Our Website & Content

All content on our website, including text, images, and branding, belongs to Chella’s Fudge Jars. You may not copy, share, or modify any part of it without our written permission. Please use the website responsibly—no hacking, unauthorized data collection, or anything that disrupts our business.

3. Orders & Payments

• Orders are processed once we confirm availability and payment. We reserve the right to decline or cancel any order at our discretion.
• Prices are listed in the applicable currency and can change without notice
• Payments must be completed using our approved payment methods. By providing your payment details, you confirm you are authorized to use the selected payment option. We do not store payment details after your purchase is processed.

4. Delivery & Collection

• We do our best to ensure prompt delivery, but factors like stock availability, courier delays, or weather conditions may affect timing.
• Once your order is collected or handed over to the courier, we are not responsible for delays, damages, or losses during transit.
• If you experience any issues with delivery, please contact the courier directly. We will assist where possible, but we are not liable for third-party services.

5. Refunds & Exchanges

Due to the nature of our products, we do not accept returns or refunds unless the item arrives damaged or incorrect. If there is an issue with your order, please reach out within 48 hours with photos so we can assist.

6. Liability & Disclaimers

• All information on our website is for general purposes. While we strive for accuracy, we do not guarantee that all details are always up-to-date.
• Our products are sold “as is” without any guarantees. We are not responsible for any reactions, allergies, or dissatisfaction with taste preferences.
• We are not liable for any indirect, incidental, or consequential damages related to the use of our website or products. Our total liability will never exceed the amount paid for the order in question.

7. Your Responsibility

By purchasing from us, you confirm that all information you provide is correct and that you are legally allowed to make the purchase.

8. Sharing & Marketing

Any photos, videos, comments, or suggestions shared with us—whether on social media, email, or messages—may be used by Chella’s Fudge Jars for marketing, product development, or research purposes.

9. Updates & Changes

We may update these Terms at any time without prior notice. Your continued use of our services means you accept any modifications.

10. Contact Us

If you have any questions or concerns, please reach out via the contact details provided on our website. By placing an order via our website, WhatsApp, or email, you acknowledge that you have read, understood, and agree to these Terms & Conditions. Happy fudging! 🍬